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Support Center

We're here to help you with any questions or issues you may have

Email Support
Send us an email and we'll respond as soon as possible
WhatsApp Support
Chat with us on WhatsApp for quick assistance
Frequently Asked Questions
Find answers to common questions about FINSIS

How do I create an account?

Click on "Register Account" from the home page and follow the registration process. You'll need to provide your student or staff information for verification.

I forgot my password. What should I do?

Use the "Forgot Password" link on the login page to reset your password. You'll receive instructions via email to create a new password.

How do I submit a payment?

Navigate to the Payments section in your dashboard, select "Submit Payment", and follow the instructions to upload your payment receipt and complete the submission.

How long does it take to process payments?

Payment processing times vary depending on the type of payment and verification requirements. Typically, payments are reviewed within 2-5 business days. You can check the status in your dashboard.

Can I access FINSIS on my mobile device?

Yes! FINSIS is fully responsive and can be accessed on smartphones and tablets. You can also add it to your home screen for quick access.

Who can I contact for technical issues?

For technical support, please contact us via email at rindahluanga@slui.org or WhatsApp at +691 232 678. Include details about the issue you're experiencing for faster resolution.

Support Hours

Email Support: We aim to respond to all email inquiries within 24-48 hours during business days.

WhatsApp Support: Available during regular business hours. Messages received outside business hours will be responded to on the next business day.

For urgent matters, please contact us via WhatsApp for faster response.

Documentation

Review our policies and documentation

Security & Privacy

Learn about how we protect your information

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About FINSIS

FINSIS (Financial and Student Information System) is a comprehensive platform developed by St. Louis University Institute to manage student records, academic information, and financial data securely and efficiently.

Developed by:

St. Louis University Institute